Toronto, Canada
Shipping Policy
Effective Date:
At KNI Furniture, we are committed to delivering your order safely and efficiently. Please review our shipping policy for information on delivery times, costs, and other important details.
1. Delivery Time
- Standard Delivery: Our standard delivery time is 6–8 weeks from the date of order confirmation. Delivery times may vary based on product availability and shipping location.
- Please note that certain custom or special-order items may have longer delivery times, which will be communicated to you at the time of purchase.
2. Shipping Costs
- Shipping fees are calculated based on the size, weight, and destination of the order. The total shipping cost will be displayed at checkout before you complete your purchase.
- Free shipping offers may be available for select items or promotional events.
3. Order Tracking
- Once your order has been shipped, you will receive a confirmation email with tracking details. This will allow you to monitor your delivery status online.
- If you do not receive tracking information or have any concerns regarding your shipment, please contact our customer service team at sales@kniintercorp.com / +1 905 782 52 24
4. Delivery Address
- Please ensure that the delivery address provided at checkout is accurate and complete. We cannot be held responsible for shipments that are delayed or returned due to incorrect or incomplete addresses.
- If you need to change your delivery address after placing an order, please contact us as soon as possible. Changes may not be possible if the order has already been processed for shipment.
5. Delivery Issues
- In the unlikely event that your order arrives damaged, please contact us immediately. We may ask for photos of the damage to assist with processing a claim and arranging a replacement or refund.
- If your order does not arrive within the expected delivery window, please let us know, and we will work to resolve the issue promptly.
6. International Shipping
- At this time, we primarily ship within [Country/Region]. For international shipping inquiries, please contact our customer service team for more information.
7. Contact Us
For any questions or concerns about our shipping policy, please contact:
- Email: sales@kniintercorp.com
- Phone: +1 905 782 52 24
- Address: Toronto, Canada
Return Policy
Effective Date:
At KNI Furniture, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to ensure a hassle-free shopping experience.
1. Return Period
You have 7 days from the date of delivery to return your item(s) for a refund or exchange.
2. Conditions for Returns
To be eligible for a return, please ensure that:
- The item(s) must be unused, in the same condition you received them, and in the original packaging.
- Proof of purchase (receipt or order confirmation) is required for all returns.
- Custom or special-order items are non-returnable.
3. Return Process
- Contact Us: Please reach out to our customer service team at sales@kniintercorp.com / +1 905 782 52 24 within 7 days of receiving your order to initiate the return process.
- Prepare Your Item: Repack the item securely in the original packaging, including any accessories, manuals, or free gifts.
- Ship Your Return: We will provide you with instructions on where to send your return. Please note that you are responsible for the return shipping costs unless the item is faulty or damaged.
4. Refunds
Once we receive and inspect your return, we will notify you of the status. If approved, your refund will be processed to the original payment method within 5-7 business days. Please note that shipping fees are non-refundable.
5. Exchanges
If you received a defective or damaged item, please contact us within 7 days of delivery, and we will arrange for a replacement or a refund. Exchanges are only possible for the same item, subject to availability.
6. Non-Returnable Items
- Custom-made or special-order items
- Gift cards
- Items that have been used or modified
7. Contact Us
- For any questions or concerns regarding returns, please contact us at:
- Email: sales@kniintercorp.com
- Phone: +1 905 782 52 24
- Address: Toronto, Canada